Most common e-mail problems

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The following text tries to help you solving problems using Question and Answer.

A mail-problem can have many causes. To find a suitable solution for your problem, we need to know the exact problem. As first you need to determine what does and doesn't work:

  1. Can I still surf to EDPnet? You can test that by surfing to http://webmail.edpnet.be. If this doesn't work, please check out your internet connection (look here).
  2. Can I still send e-mails? You can test that by sending a testmail to someone you know and asking him/her for a confirmation when the mail arrives.
  3. Can I still receive e-mails? You can test this by sending a testmail to yourself and verify it arrives.

Contents

Problemdescription:

I can't send my e-mails, but I can receive them

This can have many causes. Please follow the following steps te check out what's the cause of the problem.

  • Check if all settings of your mail-client are correct (look here).
  • Check if you've installed an antivirus programma or a firewall. If so, please try to de-activate/remove them. Experience learned us that these programmes are the cause of many mail-related problems.
  • If you try to send mail over a not-EDPnet connection, you have to use the outgoing mailserver of your current ISP.
    • The following errors are generated by our mailserver:
      • You probably have an invalid recipient, please check the email address of the user you are trying to reach.
        • This means you try to send to a non-existent mailadress. Please check the adresses of the recipients.
      • Sorry redirect loop or too many recipients 51
        • You try to send to more than 50 recipients. This isn't possible (to prevent spam). Please re-arrange the adresses over several mails.
      • You are not allowed to relay through this server.
        • You're not connected through the EDPnet network, please use the outgoing mailserver of your ISP.
      • You have been blocked from this server for one of the following reasons: Open Relay, Sending Spam or Abuse
        • You're listed in one of the blacklists we use to fight spam. Please contact EDPnet to solve the problem.
      • Failure Message looks like spam, sorry not wanted here
        • The message you try to send has too many characteristics of a spam-message. Try to formulate your message different to be able to send. Our mail server is trained to distinguish spam from regular e-mail.
      • Cannot contain a space
        • There is a space (free space) in the mailadress(es) you try to reach. Check the e-mailadress(es).
      • Virus_scan didn't like MIME part
        • The e-mail you try to send contains a virus. Please scan your computer for virusses.
      • Attachments of that name/type not allowed
        • The attachment you try to send is refused by our server. Probably you're trying to send a virus or a false attachment through our server. The following extensiions are automatically blocked by our mailserver: *.pif,*.scr,*.vbs,*.bat,*.cmd,*.hta,*.cpl Please check your computer for virusses and if that doesn't help you, please contact EDPnet
  • If you need to check your mail urgently; you can always surf to http://webmail.edpnet.be .

I can't receive my e-mails, but I can send them

This can have many causes. Please follow the following steps te check out what's the cause of the problem.

  • Check if all settings of your mail-client are correct (look here).
  • Check if you've installed an antivirus programma or a firewall. If so, please try to de-activate/remove them. Experience learned us that these programmes are the cause of many mail-related problems.
  • If you need to check your mail urgently; you can always surf to http://webmail.edpnet.be .

I can't either send nor receive

This can have many causes. Please follow the following steps te check out what's the cause of the problem.

  • Check if all settings of your mail-client are correct (look here).
  • Check if you've installed an antivirus programma or a firewall. If so, please try to de-activate/remove them. Experience learned us that these programmes are the cause of many mail-related problems.
  • If you need to check your mail urgently; you can always surf to http://webmail.edpnet.be .
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